Billing is determined by the length of the audio files processed, measured in milliseconds with the minimum processing time for billing being 1min. 
When processing very short files, we charge at least 1min of credit per production to avoid spam attacks. For simplicity, remaining credits displayed on the web app are rounded to the nearest minute. 

No, minutes are only deducted from your credits if the audio processing is completed successfully. 

When upgrading, you pay only the difference, which is €10. Additionally, you benefit from a 100% credit renewal upon upgrading.

To change your plan, click the “Upgrade” button located on the left side panel of your web app dashboard. 

Payments for subscriptions can be made via PayPal, credit or debit cards, and other methods depending on your device and location. 

We offer both monthly and yearly billing options, starting on the day you subscribe. You can cancel your subscription at any time. 

Unused minutes do not roll over to the next month. Each billing cycle, your subscription automatically renews and credits are reset. 

We value your feedback. If you’re unsatisfied, please contact us at support@ai-coustics.com, and we will address your concerns. 

Yes, we are soon introducing a pay-on-demand pricing system. You can join our waitlist here to stay updated on the launch. 

You can manage and cancel your subscription by accessing the billing settings from the left side panel on your web app.