What is post-call analysis?
Post-call analysis is reviewing recorded calls after the fact to find and diagnose problems, rather than acting on them live.
What is an example of post-call analysis?
An archive of calls gets scored to rank the worst ones and check whether the failures came from audio conditions or from agent or language-model logic.
How does post-call analysis work?
Tyto runs its scoring model over a stored recording instead of a live audio stream, producing the same Tyto Risk Score and per-dimension breakdown it would in real time, for the full call at once rather than turn by turn. More information here.
How can ai-coustics be used for post-call analysis?
Post-call analysis is one of Tyto’s two deployment modes, alongside real time. Teams use it to rank a batch of calls by risk score, audit the worst ones, and attribute failures to acoustic conditions rather than agent or model logic after the fact.
