Privacy Policy

To use our website and services, we need to collect certain data from you. Be assured, it is ai|coustics’s policy to fully respect your privacy regarding any information we may collect from you. Please be aware that by using our website and services, you agree to give ai|coustics permission to process and store the data uploaded as described in this privacy policy.

If you have questions about deleting or correcting your personal data, please contact us at

About ai|coustics (”ai|coustics”, ”we”, ”us”, ”our”) is an (audio) speech enhancement service, owned and operated by ai-coustics GmbH.
As a registered user of our ”Service”, you (”you”, ”your”) can upload audio, video, image, and text files, and other data or information (together, ”Content”) and encapsulate them in ”Processing Jobs” on our ”Website”

ai-coustics GmbH is a data controller for the purposes of the applicable data protection legislation respecting the data it gathers from you and other users of our Website and Services.

This privacy statement sets out how we will deal with any data which can personally identify you or which can be used together with other information we are likely to have access to identify you (“Personal Data”).

EU GDPR Compliant

ai|coustics is compliant with the General Data Protection Regulation of the European Union. Not only is this strict and transparent regulation applied to our EU customers, but it is also applied to all our customers worldwide. This ensures a higher degree of protection of our customers’ personal data.

ai|coustics does only work with EU companies and partners who comply with the GDPR regulation themselves, or with US-American companies who comply with GDPR and the EU-US Privacy Shield.

We provide a Data Processing Agreement for paying ai|coustics customers which process personal data of third parties on request.

Information that we collect

Information that we can collect:

  • Your email address when you create an account.
  • Your files, content, configuration parameters and other information, including your photos, audio or video files, production settings, metadata, and emails.
  • Your tokens or authentication information if you choose to connect to any external services.
  • Your subscription plan, credits purchases and production billing history associated with your account, where applicable.
  • Your interactions with us, whether by email, on our blog or on our social media platforms.
  • How you found out about ai|coustics, when you create an account after accessing our website through a link in an advertisement or other marketing campaign we created.
  • Your pseudonymous browsing activity on our site, but only after you have explicitly agreed to the use of tracking cookies on our website through our cookie-acceptance overlay pop-up.

Where you have ordered or contracted with us for any Services, including affiliate program, we may also be provided with your personal data via organizations we interact within the relevant sector, such as our billing providers. We only use this data to deliver our Services.

We do not process any special categories of data (also commonly referred to as “sensitive personal data”).

How we use and process your Data

The below list sets out why we process your data, as well as the data processing conditions we rely on when processing this data.

  • To authenticate you when you log on to your account.
  • To run your Processing Jobs, such that ai|coustics can create new media files from your Content according to your instructions.
  • To improve our audio processing algorithms. For this purpose, you agree that your Content may be viewed and listened to by an ai|coustics employee or any person contracted by ai|coustics to work on our audio processing algorithms.
  • To connect your ai|coustics account to an external service according to your instructions.
  • To develop, improve and optimize the contents, screen layouts and features of our Services.
  • To follow up on any question and request for assistance or information.
  • To collect vital information on the effectiveness of our marketing activity.
  • To run our affiliate program and qualify subscriptions as referrals.

When using our Service, you fully retain any rights that you have with regard to your Content, including copyright.

We will not share your Content, or metadata associated with or generated from your Content, with third parties without your permission. We might occasionally share statistical data concerning the Processing Jobs of our users with third parties, but if we do so, the data will be presented in an aggregated form that is not ascribable to an individual user.

How long we store your Information

Your Processing Jobs and any associated audio or video files will be permanently deleted from our servers including all its metadata and possible data from external services after 21 days for audio data and 7 days for video data. We will, however, keep billing metadata associated with your Processing Jobs in an internal database (how many hours of audio you processed).

Moreover, we might store selected audio and video files (or excerpts thereof) from your Content in an internal storage space for improving our audio processing algorithms.

Other information like Presets, connected external services, account settings etc. will be stored until you delete them or when your account is deleted.

If you delete your account, we will also delete all of your personal information. However, please note that: there may be a delay before this information is deleted from our servers and our backup server; our legal obligations might require us to retain some information.

Protection of certain Personally-Identifying Information

ai|coustics discloses personally identifying or potentially personally identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information to process it on ai|coustics’s behalf or to provide services available at ai|coustics’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside your home country. By using ai|coustics’s websites, you consent to the transfer of such information to them.

ai|coustics will not rent or sell personally identifying or potentially personally identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, ai|coustics discloses potentially personally identifying or potentially personally identifying only in response to a subpoena, court order or other governmental request, or when ai|coustics believes in good faith that disclosure is reasonably necessary to protect the property or rights of ai|coustics, third parties or the public at large.

ai|coustics takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information.

Where we store your Data

All data that we collect from you is stored on secure servers in the European Economic Area.


A cookie is a small file of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
Our website uses cookies for the following purposes:

  • Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
  • Tracking and Performance Cookies Type: Persistent Cookies Administered by: Third-Parties Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies for purposes of our affiliate program to test new pages, features or new functionality of the Website to see how our users react to them.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Use of Third-Party Services on ai|coustics

  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Third-Party Links

We include links to third-party applications, websites, products, or services on our Website for your convenience and information. Where we provide a link, it does not mean that we endorse, make representations or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.


Our Services are not intended for children under 16 years of age.
If we learn that we have collected personal information on a child under 16 years of age without first having received the authorization of a parent or guardian. We will take the necessary measures to delete that information within a reasonable timeframe.

Your Rights under Data Protection Laws

Right of Access

You have the right to receive confirmation whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are processing. Furthermore, you can exercise the right in a variety of ways, and the easiest way for you to do this is likely to be contacting us at the email address detailed at the bottom of this privacy statement.

Right to Rectification

You have the right to require us to rectify any inaccurate personal data we hold about you. You also have the right to have incomplete personal data we hold about you completed, by providing a supplementary statement to us.

Right to Restriction

You have the right to restrict our processing of your personal data where:

  • The accuracy of the personal data is being contested by you;
  • The processing by us of your personal data is unlawful, but you do not want the relevant personal data erased;
  • We no longer need to process your personal data for the agreed purposes, but you want to preserve your personal data for the establishment, exercise, or defence of legal claims; or
  • We are processing your personal data because of our legitimate interest to improve our site, provide customer services, or on the sale of our business (as set out above) and you:
  • Object to our processing as set out above; and
  • Want processing of the relevant personal data to be restricted until it can be determined whether our legitimate interest overrides your legitimate interest.

Where any exercise by you of your right to restriction determines that our processing of particular personal data is to be restricted, we will then only process the relevant personal data in accordance with your consent and, in addition, for storage purposes and for the purpose of legal claims.

Right to Data Portability

You have the right to receive your personal data in a structured, standard machine-readable format and the right to transmit such personal data to another controller.

Right to Data Erasure

You have the right to require we erase your personal data which we are processing where one of the following grounds applies:

  • The processing is no longer necessary in relation to the purposes for which your personal data were collected or otherwise processed;
  • Our processing of your personal data is based on your consent, you have subsequently withdrawn your consent and there is no other legal ground we can use to process your personal data;
  • You object to the processing in as set out in this privacy statement, and we have no overriding legitimate interest for our processing;
  • The Personal Data has been unlawfully processed; and
  • The erasure is required for compliance with a law to which we are subject.

Business Transfers

In the case of ai|coustics being acquired, either in whole or in part, or in the unlikely event that ai|coustics goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by the third party. You acknowledge that such transfers may occur and that any acquirer of ai|coustics may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, ai|coustics may change its privacy policy occasionally, and in ai|coustics’s sole discretion.
ai|coustics encourages visitors to frequently check this page for any changes to its privacy policy. Your continued use of this site after any change in this privacy policy will constitute your acceptance of such change.


Name and address of the controller:

ai-coustics GmbH
Sophienstr. 6 10178 Berlin

Twitter: @ai-coustics

Please do not hesitate to contact us regarding any matter relating to our privacy policy!

© 2024 ai|coustics