Terms of Service

Description of the Service

ai|coustics (”ai|coustics”, ”we”, ”us”, ”our”) is an audio post production service, owned and operated by ai-coustics UG (haftungsbeschränkt).
As a registered user of our ”Service”, you (”you”, ”your”) can upload audio, video, image, and text files, and other data or information (together, ”Content”) and encapsulate them in ”Processing Jobs” on our ”Website” ai-coustics.com. ai|coustics will store this Content in strict accordance with our Privacy Policy for the purpose of creating from it, at your direction, one or more new media files, which are also considered part of your Content. In particular, registered users can use ai|coustics to process any audio that they upload to a Production, for the purpose of applying automatic audio processing algorithms such as noise reduction, adaptive level adjustments, etc. Users can also export the new media files created by ai|coustics to third-party services.

Acceptance of Terms of Service

The following terms and conditions govern all your use of our Service, including, but not limited to, the Website (ai|coustics.com) and all other apps, tools, data, software, APIs, content, products, and services available at or through the Website or otherwise provided by ai|coustics. The Service is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on this Website by ai|coustics (collectively, the ”Agreement”).

Please read this Agreement carefully before accessing the website or using the Service. By accessing the Website or using any part of the Service, you agree to become bound by the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not access the Website or use any part of the Service. If these terms and conditions are considered an offer by ai|coustics, acceptance is expressly limited to these terms.

Your ai|coustics Account

If you register an ”Account” on our Website, you are responsible for maintaining the security of your Account, and you are fully responsible for all activities that occur under the Account and any other actions taken in connection with your use of our Service. You must immediately notify ai|coustics of any unauthorized uses of your Account or any other breaches of security. ai|coustics will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

It is ai|coustics’s policy that, if your account information or Content stored on our servers is requested for the purpose of a legal investigation, we will notify you of this request prior to disclosure, unless this is prohibited by applicable law.

Your Content

ai|coustics is not a data storage or backup service. We do not backup your Content, and you are responsible for keeping backups of your own work.
Your Processing Jobs and any associated audio or video files will be permanently deleted from our servers including all its metadata and possible data from external services after a certain number of days, 21 days for audio and 7 days for video and API Processing Jobs. We will, however, keep billing metadata associated with your Processing Jobs in an internal database (how many hours of audio you processed).
Also, we might store selected audio and/or video files (or excerpts thereof) from your Content in an internal storage space for the purpose of improving our audio processing algorithms. You will not have access to either this internal database or storage space, and we do not guarantee that we will keep your metadata or audio or video files for any specific period of time.

When using our Service, you fully retain any rights that you have with regards to your Content, including copyright. The only rights with regards to your Content that you grant ai|coustics are for the following two purposes:

  • To run your Processing Jobs, such that ai|coustics can create new media files from your Content according to your instructions.
  • To improve our audio processing algorithms. For this purpose, you agree that your Content may be viewed and/or listened to by an ai|coustics employee or any person contracted by ai|coustics to work on our audio processing algorithms.
  • To help train our AI models and build new products and features that improve our services. For this purpose, you agree that your Content may become part of an internal dataset for AI training.

We will not share your Content, or metadata associated with or generated from your Content, with third parties. We might occasionally share statistical data concerning the Processing Jobs of our users with third parties, but if we do so, the data will be presented in an aggregated form that is not ascribable to an individual user.


Services with subscription (recurring) and one-time payments are available on the website. Paid fees are never refundable.

Subscription payments will be charged on a pre-pay basis on the day you sign up for the service and will cover the use of that service for a monthly subscription period as indicated. Unless you notify ai|coustics before the end of the applicable subscription period that you want to cancel the service, your subscription will automatically renew and you authorise us to collect the then-applicable monthly subscription fee (as well as any taxes). Subscription payments can be canceled at any time at the Account settings page. There are no refunds for partially used periods.
If you don’t pay for your selected service on time, we reserve the right to suspend it or reduce your privileges to those of free account levels.

We may change terms and features for any paid accounts at any time, but will give you advance notice of these changes via a message to the email address associated with your account.

Your Responsibilities

If you make (or allow any third party to make) any of your Content available by means of our Service, you are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, a video file, or any other kind of data. By making your Content available on our Website or any third-party site through our Service, you represent and warrant that:

  • the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
  • if your employer has rights to intellectual property you create, you have either
    • received permission from your employer to make available the Content, or
    • secured from your employer a waiver as to all rights in or to the Content;
  • you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
  • the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content.

Without limiting any of those representations or warranties, ai|coustics has the right (though not the obligation) to, in ai|coustics’s sole discretion

  • refuse or remove any Content that, in ai|coustics’s reasonable opinion, violates any ai|coustics policy or is in any way harmful or objectionable, or
  • terminate or deny access to and use of the Website to any individual or entity for any reason, in ai|coustics’s sole discretion.

Other Websites and Services

We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which ai-coustics.com links, and that link to ai-coustics.com. ai|coustics does not have any control over those non-ai|coustics websites and webpages, and is not responsible for their contents or their use. By linking to a non-ai|coustics website or webpage, ai|coustics does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. ai|coustics disclaims any responsibility for any harm resulting from your use of non-ai|coustics websites and webpages.

ai|coustics offers an API, by means of which our Service can be integrated into third-party applications. We are not responsible for how third-party developers handle your Content and your ai|coustics user credentials. If you are a third-party developer making use of the ai|coustics API, you agree not to misuse the ai|coustics user credentials of your users. See the ai|coustics API Docs for further information.

Copyright Infringement

As ai|coustics asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by ai-coustics.com violates your copyright, you are encouraged to notify ai|coustics. ai|coustics will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. ai|coustics will terminate a user’s access to and use of the Website if, under appropriate circumstances, the user is determined to be a repeat infringer of the copyrights or other intellectual property rights of ai|coustics or others.

Changes to Terms of Service

ai|coustics reserves the right, at its sole discretion, to modify or replace any part of this Agreement. If this happens, we will publish the new version on our website. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. ai|coustics may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.


ai|coustics may terminate your access to all or any part of our Service, and/or permanently delete any Content and data associated with your Account, at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your ai-coustics.com Account (if you have one), you may simply discontinue using the Website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer of Warranties

The Website is provided “as is”. ai|coustics and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither ai|coustics nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.

Limitation of Liability

In no event will ai|coustics, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for:

  • any special, incidental or consequential damages
  • the cost of procurement for substitute products or services
  • for interruption of use or loss or corruption of data.

ai|coustics shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

General Representation and Warranty

You represent and warrant that

  • your use of the Website will be in strict accordance with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the country in which you reside) and
  • your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.


You agree to indemnify and hold harmless ai|coustics, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.


This Agreement constitutes the entire Agreement between ai|coustics and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of ai|coustics, or by the posting by ai|coustics of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the Federal Republic of Germany, and the proper venue for any disputes arising out of or relating to any of the same will be the courts located in Berlin, Germany.

The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; ai|coustics may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

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